This ITIL Foundation course will provide delegates with a 'best practice' approach to all aspects of the service lifestyle for successful delivery and support of quality IT services.
The ITIL training course is an intensive introduction to the ITIL service management framework which consists of short lectures, discussions, examination technique, mock examinations and an invigilated exam on the third day.
Delegates who attend this ITIL training course will be able to explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
* Application Management
* Technical Management
* IT Operations Management